Bridge Way Koi - Your Source For Top Quality Nishikigoi & Pond Products

When purchasing items purchased from Bridge Way Koi you get a 15 Day Money Back Guarantee.

Here is what we charge for returns:

• We deduct the actual shipping and handling fees
• A 15% Restocking fee
• This applies to most items unless noted in writing.
• Credits are usually processed within 14 days of receipt of item.
• All items must be SEALED!

Exchanges: When exchanging brand new sealed items for another product, we follow the same policies outlined here but NO restocking fees!

Merchandise must be returned in the original brand new sealed condition as delivered to you.

• Closeouts, special orders, as well as daily deals and Weekly and monthly specials are not returnable.
• Return Policy only applies to retail sales.
• All returns must be sent to us at the senders expense. Bridge Way Koi can not incur shipping charges for returned packages.

* Returned items must have a Return Authorization Number Clearly noted on the top of the box. Items that do not have this number will be be refused at the senders expense.

Free or Reduced Freight

• If you received FREE or Flat Reduced Rate shipping and you decide to return your order to us, we will gladly send you a refund minus the shipping & handling charges we incurred plus the appropriate restocking fees as stated above.
• Handling Fees are non refundable.

Expedited Shipping

We ship via UPS Service or Fedex such as UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver and Next Day Air. This is calculated based on both weight and dimensions and to the destination zip code. Our shopping cart will figure this cost for you and in most cases is pretty accurate. If in doubt you can also  email us with your zip code and the item(s) that you are looking for and we will be happy to calculate the rate for you.

Our cut off time for expedited services is 12 pm E.S.T. Monday - Friday.

Alaska, Hawaii and Puerto Rico Shipments

We are happy to ship to these areas by Fedex or  UPS Ground, UPS 2nd Day and Next Day Air shipping to most areas of Alaska, Hawaii and Puerto Rico. The shopping cart will calculate actual charges through the UPS system. We cannot ship to PO Boxes or APO/AE. For Puerto Rico - Please choose Puerto Rico as your Country at checkout to get an accurate rate. Usually it is best not to choose Next Day Air as we have heard that they still take 2 business days.

Canada Shipments

We are shipping most of our items via Fedex or UPS Standard or UPS Worldwide Express service into most parts of Canada. Shipping charges are calculated directly from the UPS system. We cannot ship to PO Boxes or APO/AE. The Buyer is responsible for all taxes, duties, customs charges and broker fees. We will sometimes also be able to ship your order by USPS.

We make every attempt to ship within one working day after receipt of your order. 

Please note:
 A business day does not include Saturdays, Sundays, or holidays.

Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date. If you ship on Friday and it takes 3 days to arrive, you can expect your order on Wednesday. It can take a 1 or 2 additional days depending on the time that order is placed and current order loads.